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Australian Visa Information Service
The Department operates a toll free phone line accessible from anywhere in North America (Canada and USA) and most of the Caribbean.
Hours of operation: Monday to Friday, 10:00 am to 5:00 pm Eastern time
(Recorded information is available outside these hours and during public holidays.)
Contact centre agents will provide general information on visas, immigration and citizenship.
►Toll free number: 1 888 990 8888
►To speak to a dedicated Spanish-speaking information officer, you may dial 1 (905) 280-1437. Please note that this is not a toll-free number and normal long-distance telephone charges will apply.
You can also make an enquiry by email using the online enquiry form.
Alternatively, you can obtain information on Visas and Immigration from the Department of Immigration and Citizenship (DIAC) website
and information on Australian Citizenship from the Australian Citizenship website.
The Australian Visa Information Service provides general information only. If you have an application that is currently in progress and you wish to check on the status of that application, please refer to the following pages:
►Status Checks for Visa Applications sent to the Washington office